At Dail Bharat ("we", "us", "our"), your privacy is important. This Privacy Policy explains how we collect, use, store and protect your personal information when you use our website and services.
By using Dail Bharat, you agree to the practices described in this policy. If you do not agree, please stop using the platform and contact us so we can help.
1. Overview
Dail Bharat is an online directory that helps customers find verified local businesses across India. To run this service, we collect a small amount of information from visitors, customers and business owners.
We only collect what we need. We never sell your personal data. We never share it with advertisers without your consent.
2. What we collect
Depending on how you use Dail Bharat, we may collect:
- Account details — your name, email address and password (hashed) when you sign up.
- Business information — business name, address, phone number, photos, description and social links that you provide when creating a listing.
- Contact details — the phone number, email or message you send when you use the contact form.
- Reviews and content — the ratings, comments and other content you post on the platform.
- Payment details — billing information processed by our secure payment partners (we do not store full card numbers).
- Usage data — pages you visit, searches you make, device and browser type, IP address and approximate location.
- Cookies — small files used to keep you logged in and remember your preferences.
3. How we use it
We use your information to:
- Provide, operate and improve Dail Bharat.
- Show business listings and reviews to customers.
- Verify business listings and award the Verified badge.
- Respond to your questions and support requests.
- Send service updates, security alerts and (with your consent) occasional marketing emails.
- Detect and prevent fraud, spam and misuse.
- Comply with legal obligations.
We process your data on the basis of your consent, our contract with you, or our legitimate business interests, depending on the context.
4. Sharing your data
We do not sell your personal information. We only share it in limited situations:
- With other users — public listing details (business name, address, phone, photos, reviews) are visible to everyone. Your personal account email is never shown publicly.
- With service providers — trusted partners who help us host the site, process payments, send emails and analyse traffic. They only see what they need and are bound by confidentiality agreements.
- For legal reasons — if we are required by law, court order or a government request.
- In a business transfer — if Dail Bharat is merged, acquired or sold, your information may be transferred as part of that deal.
5. Cookies & tracking
We use small text files called cookies to keep you logged in, remember your preferences and understand how the site is used.
Types of cookies we use:
- Essential cookies — needed for the site to work (login, security).
- Preference cookies — remember your settings, like your preferred city.
- Analytics cookies — help us understand which pages are popular so we can improve.
You can control or delete cookies in your browser settings. Disabling essential cookies may affect how the site works.
6. How we protect it
We take security seriously. Your data is protected with:
- HTTPS encryption for all traffic between your browser and our servers.
- Password hashing (we never store plain-text passwords).
- Access controls that limit who on our team can see personal data.
- Regular security reviews and updates.
No system is 100% secure. If we ever become aware of a data breach affecting your information, we will notify you and the relevant authorities as required by law.
7. Your rights
You have the right to:
- Access the personal information we hold about you.
- Correct information that is inaccurate or incomplete.
- Delete your account and personal information (subject to legal retention requirements).
- Withdraw consent for marketing emails at any time.
- Object to certain types of processing.
- Port your data to another service in a common format.
- Complain to a data protection authority if you believe your rights have been violated.
To exercise any of these rights, email us at privacy@dailbharat.com. We respond within 30 days.
8. Data retention
We keep your personal information only as long as we need it:
- Account data — kept while your account is active, and for 90 days after deletion in case of accidental removal.
- Business listings — kept while the listing is live, and for up to 12 months after removal for audit purposes.
- Reviews — kept as long as the listing they belong to is active.
- Payment records — kept for 8 years as required by Indian tax law.
- Analytics data — kept in aggregated or anonymised form for up to 24 months.
9. Children's privacy
Dail Bharat is not intended for children under 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us and we will delete it promptly.
10. International transfers
Dail Bharat is based in India. Some of our service providers may store data in other countries. When we transfer personal data outside India, we ensure appropriate safeguards are in place, such as standard contractual clauses approved by regulators.
11. Changes to this policy
We may update this Privacy Policy from time to time. When we do, we will change the "Last updated" date at the top of this page.
If the changes are significant, we will notify you by email or with a clear notice on the site before they take effect. Continued use of Dail Bharat after that means you accept the updated policy.
12. Contact us
If you have any questions, concerns or requests about your privacy, please get in touch:
You can also write to our Data Protection Officer at the same address. We aim to respond to all privacy enquiries within 30 days.
