Frequently asked questions

Dail Bharat is India's trusted local business directory. We help customers find verified schools, clinics, restaurants, property brokers, salons, CAs and other local services — with real reviews and direct contact, no middlemen.

Business owners can list their business for free and upgrade to paid plans for extra features like the Verified badge, more photos and priority support.

Yes — completely free for customers. Searching, browsing listings, reading reviews and contacting any business costs nothing.

Business owners also get a free Basic listing. Paid plans are optional, only needed if you want extra features.

Three easy ways:

• Search bar — type what you need (e.g. "coaching", "dentist") and select a city.
• Categories — browse the 5 main categories on the homepage.
• City pages — pick your city from the popular cities list.

No. You can browse listings, read reviews and call businesses without an account.

You only need an account to leave a review or manage a business listing.

Click "List your business" and follow these steps:

1. Create your free account (email + mobile).
2. Fill in your business details — name, category, address, phone.
3. Add photos and a short description.
4. Choose a plan (Basic is free).
5. Submit — your listing is usually live within 24 hours.

Yes. Log in to your dashboard any time to update:

• Photos and videos
• Description and services
• Contact details and hours
• Plan and billing

Changes go live instantly.

Depends on your plan:

• Basic (Free): 3 photos, no video.
• Silver: 5 photos, 1 video.
• Gold: 10 photos, video, customer Q&A.
• Platinum: 15 photos, video, priority support.

A few common reasons:

• Under review — new listings are approved within 24 hours.
• Incomplete profile — make sure all required fields are filled.
• Wrong category — check that your category and city are correct.
• Plan expired — paid plans expire at the end of the billing period.

Still stuck? Contact our support team.

Yes. You can hide or delete your listing from your dashboard at any time.

If you're on a paid plan, deleting the listing doesn't refund the unused period — but you can cancel auto-renewal to stop future charges.

The ✔ Verified badge means we've independently checked:

• The business phone number (via callback or SMS OTP).
• The physical address (via document upload).
• Ownership of the business (via GST, licence or registration proof).

It's a trust signal — not an endorsement of quality. You should still read reviews before deciding.

You need to be on a Gold or Platinum plan. Then:

1. Go to your dashboard → Verification.
2. Upload your business documents (GST, licence, or registration).
3. Confirm your phone via OTP.
4. Submit — our team reviews and approves within 2–5 business days.

Usually 2–5 business days. If any document is unclear, we'll email you for a new copy — that can add 1–2 days.

Once verified, the badge appears on your listing instantly.

Yes, in a few cases:

• Documents turn out to be forged or misleading.
• Multiple verified complaints from customers.
• The plan is downgraded or expires.

We always notify you by email before removing a badge, except in cases of fraud.

You need an account to leave a review. Then:

1. Open the business profile.
2. Click "Write a review".
3. Rate the business (1–5 stars) and write your experience.
4. Submit — the review appears after a quick moderation (usually under 1 hour).

No. Business owners can reply to any review, but they cannot delete it.

Reviews are only removed if they violate our guidelines — for example, fake reviews, spam, hate speech or sharing personal information. If you think a review is unfair, you can report it.

A review gets the "Verified visit" tag when the customer contacted the business through Dail Bharat (via call, WhatsApp or email) before leaving the review.

These reviews carry more weight because they're tied to a real interaction.

Ratings are the simple average of all approved reviews. Recent reviews (last 12 months) are weighted slightly higher.

Businesses with fewer than 5 reviews show a "New" label instead of a rating.

Depends on your goals:

• Basic (Free) — get listed and be found. Good for a quick online presence.
• Silver (₹299/mo) — add phone, WhatsApp, reviews. Good if customers need to reach you.
• Gold (₹499/mo) — Verified badge + SEO profile + Q&A. Best for businesses that want to build trust.
• Platinum (₹999/mo) — maximum photos and word limits. Ideal for established businesses.

Log in to your dashboard → Billing → Change plan. Upgrades take effect immediately. Downgrades apply at the next billing cycle.

Refunds are given for unused full months, on request, in these cases:

• You upgraded by mistake within 7 days.
• A paid feature is broken for more than 48 hours due to our fault.

We don't refund partially used months. Contact us to request a refund.

We accept all major payment methods in India:

• UPI (Google Pay, PhonePe, Paytm)
• Credit & debit cards (Visa, Mastercard, RuPay)
• Net banking

GST invoices are automatically emailed after every payment.

Yes. Go to Dashboard → Billing → Auto-renewal and turn it off. Your plan stays active until the end of the current billing period, then expires without further charges.

Click "Forgot password" on the login page, enter your email or mobile, and follow the reset link we send you.

If you don't receive it within 5 minutes, check your spam folder or contact support.

Yes. Go to Account → Profile → Edit contact details.

For security, changing your email or mobile requires re-verification via OTP.

Go to Account → Privacy → Delete account. Your personal data is removed within 30 days. Note that public reviews you posted will stay unless you delete them individually first.

Our standard response time is within 24 hours, Monday to Saturday. Gold and Platinum members get priority support, usually within 4 hours.

Email info@dailbharat.com or use the contact form.